Returns & Exchanges
At iShop Mauritius, we want you to be completely satisfied with your electronics purchase, which is why we offer a 14-day hassle-free return policy for all genuine products. Items must be returned in their original packaging, unused, and accompanied by the official sales receipt.
Initiate Your Request
Contact our support team via email or visit our physical store with your order number and proof of purchase to start the return process.
Technical Inspection
Our certified technicians will conduct a thorough assessment of the device to ensure it is in original condition and free from user-inflicted damage.
Packaging and Documentation
Ensure the product is placed back in its original box with all included accessories, manuals, and warranty cards before handing it over.
Refund or Exchange
Once approved, you can choose between an immediate product exchange, a store credit note, or a refund processed through your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing